ANZ's Hari Janakiraman on Putting Customer Needs at the Center of Digital Transformation

In this episode of Chief Digital Heroes, recorded at Sibos, Matthew speaks with Hari Janakiraman, Head of Industry and Innovation, Transaction Banking at ANZ. They discuss how ANZ is forwarding its digital transformation through asset tokenization and smart contracts, and why digital transformation should always start with the customer needs. They also talk about how public blockchains can provide global solutions, the evolution of digital bills of lading, and why you should solve customer needs with current tools before you start innovating.

 

Topics discussed:

 

• A typical day at ANZ that involves spending time with customers and helping individuals innovate across the organization.
• The evolution of digital bills of lading and how they will make trade more efficient.
• Where ANZ is today on its digital transformation journey, and why digital transformation must always begin with customers' needs and solving problems.
• Why financial institutions should look at how to solve customer problems with current tools first before creating new ones.
• The digital initiatives that ANZ is focusing on, including tokenizing assets, creating a stablecoin, and implementing smart contracts.
• The benefits of using a public blockchain, and the necessity for regulations and boundaries around it.