Bank of Georgia's Maia Gorgiladze on How Digital Products Drive Customer Engagement

In this episode of Chief Digital Heroes, Matthew speaks with Maia Gorgiladze, Deputy Chief Digital Officer at Bank of Georgia. They discuss the role of a CDO in driving digital change, as well as what technologies the Bank of Georgia is employing for their digital transformation, like cloud, AI, and data analytics. They also talk about how AI can drive personalization and engagement, how gamification and chatbots are improving customer experiences, and the key skills that CDOs need for success.

 

Topics discussed:

 

• A typical day for a CDO, including working with the team, meeting KPIs, boosting digital sales, and more.
• How the Bank of Georgia is using technologies like cloud computing, artificial intelligence, machine learning, data analytics, and more.
• How AI and ML enhance personalization efforts and drive better customer engagement.
• How AI and ML can make internal processes more efficient, like fraud detection and feedback surveys.
• The top three skills that will help CDOs find success in their careers.
• How gamification and chatbots can improve customer experiences and make banking more fun.