Bank of Valletta's Theodoros Papadopoulos on How to Respond to Customer Needs Through Digital Transformation

In this episode of Chief Digital Heroes, Matthew speaks with Theodoros Papadopoulos, Chief Digital Officer at Bank of Valletta. They discuss a day-in-the-life of a CDO, the state of digital innovation at the bank, and what new digital assets they're rolling out in response to customer needs. They also discuss the top skills a CDO should possess in order to be successful, what opportunities AI can bring to the banking industry, and how to manage change when rolling out new digital initiatives.

Topics discussed:

• What a typical day-in-the-life of a CDO looks like, including aligning on priorities with colleagues and strategizing on digitization.
• The state of digital transformation at Bank of Valletta, where they’re currently rolling out new digital assets like mobile banking in response to customer needs.
• How AI can benefit the banking industry in terms of monitoring and fraud, and how it will become a tool that will assist, not replace.
• The top skills a CDO should possess in order to be successful, which include having empathy and an entrepreneur innovator mindset.
• How to manage challenges, like buy-in across the organization, that may arise from implementing new digital innovation. 
• The new projects that Theodoros is excited about, including BOV’s upcoming Customer Experience Week.