Commerz Global Service Solutions' Arne Graeber on Leading Digital Change with Automation and AI

In this episode of Chief Digital Heroes, Matthew speaks with Arne Graeber, CEO/Chairman of the Board of Managing Directors at Commerz Global Service Solutions. They discuss the bank's current state of Digital Transformation, including how they've become a paperless office, how they're using AI to improve accuracy, and how ML is contributing to compliance. They also talk about how to navigate change through a clear strategy and how they're using an agile approach to release digital products.

 

Topics discussed:

 

• A typical day for the CEO of a bank, and how it centers around empowering the management team and aligning everyone on initiatives.
• How Commerz is evolving its Digital Transformation initiatives, starting with moving to a paperless office.
• How smart automation is helping improve accuracy and free up employees for higher-value tasks.
• How they're using AI and ML to detect customer patterns and drive compliance.
• Why banks need a clear strategy around which trends to follow and an agile approach to rolling out new initiatives.
• How new digital projects can create a better client experience and more scalability.